Workflow is the smooth and continuous movement of work activities, resources and work products in the direction of realizing offerings and capabilities.
The workflow capability is the process capability system which functions to realize the flow of work activities, work products, end item products/services, and product/service information.
The purpose of the workflow capability is to enable and assure the abilities of the flow of work activities and work products in the activities of the enterprise.
Workflow management is the process capability management of the workflow capability.
The purpose of workflow management is to enable and assure the management and abilities of the workflow capabilities of the enterprise are controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
Workflow Management Responsibilities
The process manager role is responsible for workflow management of the workflow capability.
Workflow management work products include workflow management ideas, requirements, plans, risks, opportunities, reviews, decisions and action items.
The workflow architecture is the process architecture of workflow management of the workflow capability.
The process manager role uses the workflow architecture to support workflow management responsibilities and activities.
The purpose of the workflow architecture is to provide a management structure to enable and assure the workflow capability of the enterprise is controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
The structure includes work activities and work products.
Workflow Architecture Responsibilities
The process architect role is responsible for architecting the workflow architecture in support of the workflow management responsibilities of the process manager role.
Workflow architecture work products include workflow architecture concepts, descriptions, models, views, viewpoints, specifications and analyses.
As shown in Figure 57 – Workflow Team Concept, workflow is interconnected with and interdependent on integration and compliance, operations, data, configurations, records, information utilization, system solution and service solution.
Figure 57 – Workflow Team Concept