The purpose of service offering management is to enable and assure the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise.
The service manager role is responsible for service offering management.
Each system element of the enterprise capability system has an associated management capability.
As shown in Figure 21 – Service Offering Management Concept Diagram, service offering management includes
- service needs
- service requirements
- service catalog
- service solution
- service abilities
- service management
and is interconnected with and interdependent on
- enterprise capability management
- business capability management
- process capability management
- information capability management
- IT capability management
- system offering management
Figure 21 – Service Offering Management Concept Diagram