Operations are the specific functional activities needed to realize offerings and capabilities.
The operations capability is the business capability system which functions to realize the operations of the business including operational capabilities for programs/projects, finances, supply chain, publications, communications, property, occupational environment/safety/health, physical security, human resources, engineering and quality.
The purpose of the operations capability is to enable and assure the abilities of the strategic and tactical operations needed in the operation of the enterprise.
Operations management is the business capability management of the operations capability.
The purpose of operations management is to enable and assure the management and abilities of the operational capabilities needed in the operation of the enterprise are controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
Operations Management Responsibilities
The business manager role is responsible for operations management of the operations capability.
Operations management work products include operations management ideas, requirements, plans, risks, opportunities, reviews, decisions and action items. Specific examples are operational requirements, operations plan and supplier plan.
The operations architecture is the business architecture of operations management of the operations capability.
The business manager role uses the operations architecture to support operations management responsibilities and activities.
The purpose of the operations architecture is to provide a management structure to enable and assure the operations capability of the enterprise is controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
The structure includes finances, supply chain, publications, communications, property, health/safety, security, human resources, quality and engineering.
Operations Architecture Responsibilities
The business architect role is responsible for architecting the operations architecture in support of the operations management responsibilities of the business manager role.
Operations architecture work products include operations architecture concepts, descriptions, models, views, viewpoints, specifications and analyses. Specific examples include operational concepts, operational models, value streams, value chain models and supply chain models.
As shown in Figure 51 – Operations Team Concept, operations is interconnected with and interdependent on compliance and integration, procedure and workflow, data, configurations, records, information utilization, system solution and service solution.
Figure 51 – Operations Team Concept