Service solution is the way the service is designed, developed, implemented, integrated, verified, deployed and delivered.
Service Solution Capability
The solution capability is the service offering system which functions to realize service design, negotiations and agreements, service planning and support, validation and testing, service evaluation and service knowledge.
The purpose of the solution capability is to enable and assure the abilities of the solution of the service offering.
Service Solution Management
Service solution management is the service offering management of service solution capability.
The purpose of service solution management is to enable and assure the management and abilities of the service solution capabilities of the enterprise are controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
Service Solution Management Responsibilities
The service manager role is responsible for service solution management of the service solution capability.
Service solution management work products include service solution management ideas, requirements, plans, risks, opportunities, reviews, decisions and action items.
Service Solution Architecture
The service solution architecture is the service offering architecture of service solution management of the service solution capability.
The service manager role uses the service solution architecture to support service solution management responsibilities and activities.
The purpose of the service solution architecture is to provide a management structure to enable and assure the service solution capability of the enterprise is controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
The structure includes service design, negotiations and agreements, service planning and support, validation and testing, service evaluation and service knowledge.
Service Solution Architecture Responsibilities
The service architect role is responsible for architecting the service solution architecture in support of the service solution management responsibilities of the service manager role.
Service solution architecture work products include service solution architecture concepts, descriptions, models, views, viewpoints, specifications and analyses. Specific examples are service design package, tuning and optimization modeling.
Service Solution Team
As shown in Figure 83 – Service Solution Team Concept, service solution is interconnected with and interdependent on assurance, compliance and integration, operations, procedure and workflow, data, configurations, records, information utilization and system solution.
Figure 83 – Service Solution Team Concept