Service abilities are the way the service is validated, used and sustained.
Service Abilities Capability
The abilities capability is the service offering system which functions to realize capacity, availability, continuity, security, operational process activities, service problems, service technology and service access.
The purpose of the abilities capability is to enable and assure the abilities of the operational service associated with the service offering.
Service Abilities Management
Service abilities management is the service offering management of the service abilities capability.
The purpose of service abilities management is to enable and assure the management and abilities of the service abilities capabilities of the enterprise are controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
Service Abilities Management Responsibilities
The service manager role is responsible for service abilities management of the service abilities capability.
Service abilities management work products include service abilities management ideas, requirements, plans, risks, opportunities, reviews, decisions and action items.
Service Abilities Architecture
The service abilities architecture is the service offering architecture of service abilities management of the service abilities capability.
The service manager role uses the service abilities architecture to support service abilities management responsibilities and activities.
The purpose of the service abilities architecture is to provide a management structure to enable and assure the service abilities capability of the enterprise is controlled, balanced and aligned to the mission and needs of the enterprise as a whole.
The structure includes capacity, availability, continuity, security, operational process activities, service problems, service technology and service access.
Service Abilities Architecture Responsibilities
The service architect role is responsible for architecting the service abilities architecture in support of the service abilities management responsibilities of the service manager role.
Service abilities architecture work products include service abilities architecture concepts, descriptions, models, views, viewpoints, specifications and analyses. Specific examples are service security analyses, service capacity analyses, service continuity analyses and service reliability analyses.
Service Abilities Team
As shown in Figure 84 – Service Abilities Team Concept, service abilities is interconnected with and interdependent on integration, portfolio, process improvement, data, configurations, records, information utilization, applications, procured services, infrastructure, telecommunications and system abilities.
Figure 84 – Service Abilities Team Concept