The service manager role is the enterprise system manager role responsible for service offering management of the service offering system.
The service manager role is supported by the service architect role.
The service manager role uses the service offering architecture to support service offering management responsibilities and activities. The service architect role is responsible for the service architecture.
The service manager role is a managerial role on the enterprise architecture team and has interconnections and interdependencies with all team members and what the team members do. With the knowledge of how everyone fits in and the setting of expectations between everyone, the team will be a team and the enterprise manager role will be able to best utilize the talent of the individuals.
As shown in Figure 37 – Service Manager Concept Diagram, the service manager has management responsibilities for
- service needs
- service requirements
- service catalog
- service solution
- service abilities
- service management
and is interconnected with and interdependent on the
- enterprise manager role
- business manager role
- process manager role
- information manager role
- IT manager role
- system manager role
Figure 37 – Service Manager Concept Diagram
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EA Practitioners in the Service Manager Role
In practice, the responsibilities of the role may be filled by the following organizational position example: “Director of Disability Services”.